Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • We're at 118 N. 3rd St. in Downtown Marquette, just half a block up from Washington St.
  2. Where do I park?
    • There are several metered parking spots next to & beside the store. There is also a parking deck behind the store. The upper level offers free two-hour parking, and the lower lever is 50¢ an hour. 
  3. What are your hours?
    • Weekdays 9:30-6:00 (Thursdays until 8:00 p.m.)
    • Saturdays 9:00-5:00
    • Sundays 11:00-3:00
    • NOTE: Effective December 1, 2017 we will be open Weekdays 10-7, Weekends 10-5
  4. How do I contact you?

 

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders, we strive to ship them within 2 business days and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  Online, we accept credit cards (Visa, MasterCard, Discover and American Express). In the store, we accept cash, credit cards, checks, gift certificates, and Be Local Buy Local gift cards.
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.